I17 - End-User Computing (EUC) Support Technician

The EUC Service Desk Engineer serves as the first point of contact for technical support within the organization. This role is responsible for resolving end‑user issues, managing service requests, and ensuring the smooth operation of IT systems. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem‑solving.

• Provide first‑level technical support via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end‑users.
• Manage user accounts, access permissions, and password resets.
• Handle service requests and incidents in accordance with ITIL best practices.
• Maintain accurate records in the IT service management system.
• Configure and deploy end‑user devices including desktops, laptops, and mobile devices.
• Support Microsoft 365, Windows OS, and other e...