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Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers’ web-based offerings Problem management with a focus on wide-scale technical issues Bachelor’s degree, preferred if in a technical field Two-plus years in client facing support role Two-plus years’ experience working with Windows, and Mac, software support, connectivity support Excellent verbal and written communication skills and the ability to work effectively in a team environment Experience working with support ticketing systems Adaptable to a constantly changing technical environment Initiative and desire to learn new skills/technologies and remain up to dat...
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