Hybrid German Speaking Junior Customer Support Representative

Key Responsibilities
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Provide
customer support
in
German
and
English
through phone, email, and chat for inquiries related to our products and services.
Address and resolve
customer issues, such as troubleshooting, account management, and general inquiries, ensuring high satisfaction.
Assist customers in
product navigation
and handle requests such as order changes, cancellations, refunds, and other concerns.
Collaborate with internal teams to
escalate
and resolve complex issues.
Provide
feedback
on common customer issues to help improve service quality and processes.
Maintain a customer-focused approach by delivering
timely
and
accurate
responses to all queries.
Requirements
Fluent German ...