Hybrid Application Support Analyst

Job Description
A state agency is seeking an Application Support Analyst to provide hands-on technical and functional support for Salesforce-based provider and parent portals, while also supporting the rollout of a new Single Entry Portal. This hybrid role requires close collaboration with business stakeholders, developers, and agile teams to troubleshoot issues, validate system enhancements, and ensure a seamless user experience. This will be a help-desk style role responding to tickets as needed. The analyst will be responsible for day-to-day end user support, issue triage, and documentation, as well as assisting technical analysts with requirement clarification, testing, and light configuration updates. This individual will play a key role in supporting ongoing portal enhancements and release cycles by participating in UAT, gathering user feedback, performing root cause analysis, and coordinating with technical teams to resolve defects. Additionally, the role involves supporting ...