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Key Responsibilities
About the Role
A major Aerospace company is looking for a proactive Workforce Management Specialist to join our HR Service Center team.
In this role you will own agent scheduling for phone, chat, case, and non phone work, monitor key performance indicators, and partner with leadership to ensure optimal staffing levels.
The ideal candidate is data driven, skilled at translating analytics into action, and comfortable handling a high volume of schedule change requests.
Key Responsibilities
- Scheduling & Allocation
- Design and maintain daily schedules for phone, chat, case, and off phone assignments.
- Collaborate with stakeholders to capture staffing needs and balance workload.
- Real Time Monitoring
- Track agent adherence and...
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