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About the Role
Job Description
- Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
- Conducts team briefing and documents minutes of the meeting.
- Supports monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.
- Creates, reviews and validates reports of the Hub.
- Assists Customer Support team in call outs to solve Customer support escalations.
- Implements process improvement initiatives & projects geared towards increasing Hub productivity.
- Handles payment transactions and other payment processes.
- Coordinates with agency coordinators in overseeing agency teams.
- Other tasks related to the operations of the Hub.
Requirements
- Bachelor’s Degree Holder
- At least 3 years related expe...
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