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Holistic IT Support Specialist Focused on User Engagement and Solutions
Penske • kitchener, Canada
About the Role
Become a Senior IT Support Specialist and support users through comprehensive technical solutions. Your role will span remote and on-site assistance, ensuring seamless operations across devices.
You will be responsible for troubleshooting hardware and software while providing excellent customer service. Collaborating with multiple teams, your role includes managing IT assets and participating in projects that enhance service delivery. This is a fantastic opportunity for those who thrive in dynamic environments and have a passion for technology.
Key Responsibilities:
• Troubleshoot and resolve connectivity and IT issues
• Offer robust remote and in-person tech support
• Participate in IT project planning and implementation
• Manage the lifecycle of IT assets and disposal
• Ensure excellent communication during troubleshooting
Requirements:
• 5 years practical IT support experience required
• 3+ years workin...
You will be responsible for troubleshooting hardware and software while providing excellent customer service. Collaborating with multiple teams, your role includes managing IT assets and participating in projects that enhance service delivery. This is a fantastic opportunity for those who thrive in dynamic environments and have a passion for technology.
Key Responsibilities:
• Troubleshoot and resolve connectivity and IT issues
• Offer robust remote and in-person tech support
• Participate in IT project planning and implementation
• Manage the lifecycle of IT assets and disposal
• Ensure excellent communication during troubleshooting
Requirements:
• 5 years practical IT support experience required
• 3+ years workin...
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