HMO Staff (Start ASAP)

Provide efficient customer service and support for HMO-related patient inquiries and administrative tasks at a healthcare facility.

Your Role

Key responsibilities include:

• Provide efficient customer service to patients.
• Report daily census of processed LOA for procedures and consultations.
• Assist HMO Liaison officers with operational and administrative concerns.
• Verify patient coverages and HMO details.
• Assist patients at the window for inquiries related to consultations and procedures.
• Call HMO providers for outpatient approvals and inquiries.
• Update doctors’ leave or vacation status.
• Answer telephone inquiries related to HMO concerns.
• Verify available doctors per schedule at the information department.
• Check availability of forms per HMO provider and coordinate requests.
• Collaborate and coordinate with other departments to process LOA requests.