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Provide 1st level troubleshooting to customers. Respond to customers calls in a professional and courteous manner Draft professional emails to respond to customers' enquiries Follow call script processes to answer incoming calls, emails, etc Generate reports using Excel Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers Nitec / Diploma in Information Technology or Computer Studies or equivalent At least 1 year relevant experience in related field Good written and spoken English Basic technical knowledge skills PC troubleshooting, basic connectivity Good Interpersonal Skills and Communication Skills Comfortable working in call centre environment
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