Helpdesk Support (Senior) - Tysons

As the  Helpdesk Support (Senior) (NCR) , you will act as a model of customer service excellence to all organizational staff members.  You will participate in a team of highly qualified professionals and interact daily with the customer to ensure productivity and resolve IT issues that the end-users may have with existing desktops, laptops, software installation issues, and other critical needs.

Further, you will participate in the planning and implementing key IT initiatives anticipated during this effort.

Although this position resides in the NCR, there may be a requirement to travel to Naval Station Guantanamo Bay (NSGB) occasionally.   Job Duties:

• Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours.  Provide IT support services and call triage, including First Call Resolution, Impact and Priority Ba...