About the Role
Better places, thriving communities.
Job Title: Helpdesk Operator
Shift Pattern: 4 on 4 off rotation, 7pm-7am
Hourly Pay Rate: £14.51 p/h
Location: Mitie | Mitec, 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
This role is site based only.
Job Description:
Handling and processing of customer orders, enquiries and all communications
Answering all incoming calls with a professional manner
Updating all customers with professional email etiquette
Processing and maintaining customer records
Loading all reactive works on C4W with correct SLA's
Prioritising with good attention to detail all call outs received regarding SLA's
Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call typ...
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