About the Role
Automotive company is looking for a Helpdesk Manager who will play a key role in supporting our organization.
This includes managing, distributing and prioritization of tickets to appropriate personnel, monitoring SLA's and ensuring the help desk team are meeting these SLA's.
This is a working management position, and this manager should be an escalation point for the Help Desk.
The helpdesk manager will also collaborate closely with our experienced team to close issues, drive projects, and build documentation.
**Requirements**:
Bachelor Degree in rience managing an IT help desk environment
Computer Science or related field required.
Minimum 5 years' experience managing an IT help desk environment
Strong Microsoft Windows Desktop Experience
Strong Microsoft Office Experience
Understanding of web based concepts and technologies
Ability to supervise a team of technicians and schedule/balance workloads
Ability to work well with others in ...
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