About the Role
Job Description
We are seeking a proactive and customer-focused Helpdesk Associate to provide first-level technical support to end users. The ideal candidate will be responsible for handling helpdesk tickets, troubleshooting technical issues, and managing user accounts within the organization. This role requires strong communication skills, technical expertise, and a commitment to delivering high-quality support.
Key Responsibilities
Provide first-level support by handling and resolving helpdesk tickets within defined SLAs
Troubleshoot and resolve issues related to Windows 11, software applications, and system access
Install, configure, and maintain software applications on user systems
Diagnose and resolve VPN connectivity issues
Provide support for Microsoft Office applications (Outlook, Teams, Word, Excel, etc.)
Manage user accounts, incl...
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