Helpdesk and Analytics Supervisor

Job Title: Helpdesk and Analytics Manager

Work Location: Accenture Site and Satellite Offices

Work Hours: 6 days a week ; 9 hours per day including lunch.

Reports to: Senior Facilities Manager

Position Description

Thisrole is responsible for the efficient management and coordination of multiple workplace support functions including call management, transportation services, van operations, food services support, billing validation, merchandise distribution, and ticketing system oversight. The role ensures operational efficiency, vendor performance optimization, data-driven service improvements, and compliance with internal controls and service level agreements.

Key Responsibilities

• Call Management
  • Oversee daily inbound call operations, ensuring professional handling and timely resolution of requests and concerns.
  • Monitor and analyze call volume trends to optimize st...