Helpdesk Analyst

NTT • Noida, India

📍 Location

Noida

⏰ Job Type

Full-time

📅 Posted

July 09, 2026

About the Role

                JOB DESCRIPTION Req ID: 376480 
We are currently seeking a Helpdesk Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Helpdesk Analyst – Work Force Management
The DWS/TSD Workforce Management – Helpdesk Analyst works to improve workforce management
effectiveness by working alongside NTTD Technical Service Desk scheduling and forecasting WFM team globally to meet the fast growing business needs. Successful candidates will also implement and optimize the usage of Workforce Management tools within a multi-channel contact center environment to ensure business and client requirements are met.
This position is responsible for establishing procedures and processes for the location associated with staffing, scheduling and planning.
Major duties and responsibilities:
Accurately predicts headcount or production heads required, handle time and staff shrinkage by work type
Identify gaps in coverage and p...
            

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