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About the Role
Job Description
Join our client, as a Service Desk Support Analyst / End User Trainer where our collective ambition and shared values of collaboration, talent empowerment, and diversity drive excellence. In this pivotal role, you'll be instrumental in enhancing our technological capabilities and nurturing our most significant asset—our people.
Position Summary: Ensure proper computer operation so that end users can accomplish business tasks. Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require giving in-person, hands-on help at the desktop level. Service Desk Analyst may also be tasked with setting up new equipment, installing applications, and making sure procedures are kept up to date. This job may require travel to remote offices or working outside of normal business hours as needed.
The role reports to the Servi...
Join our client, as a Service Desk Support Analyst / End User Trainer where our collective ambition and shared values of collaboration, talent empowerment, and diversity drive excellence. In this pivotal role, you'll be instrumental in enhancing our technological capabilities and nurturing our most significant asset—our people.
Position Summary: Ensure proper computer operation so that end users can accomplish business tasks. Service Desk Analyst will be receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools as well as require giving in-person, hands-on help at the desktop level. Service Desk Analyst may also be tasked with setting up new equipment, installing applications, and making sure procedures are kept up to date. This job may require travel to remote offices or working outside of normal business hours as needed.
The role reports to the Servi...
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