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About the Role
Description
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team.
Responsibilities:
• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.
• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.
• Set up new workstations, including hardware configuration and software installation.
• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.
• Configure and register mobile devices in Intune to ensure compliance and functionality.
• Assist with new user onboarding by setting up devices and ensuring access to required systems.
• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.
• Collaborate with team members to address complex technical issues an...
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team.
Responsibilities:
• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.
• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.
• Set up new workstations, including hardware configuration and software installation.
• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.
• Configure and register mobile devices in Intune to ensure compliance and functionality.
• Assist with new user onboarding by setting up devices and ensuring access to required systems.
• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.
• Collaborate with team members to address complex technical issues an...
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