Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer support with scheduling and logistics, and takes pride in keeping service operations organized and responsive. The role combines dispatch coordination, basic troubleshooting, inventory oversight, and on-site administrative support to help ensure a high-quality experience for both clients and technicians.

Responsibilities:
• Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests.
• Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery.
• Review upcoming visits to confirm required eq...