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About the Role
Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.
Onsite /Local is preferred, although remote may be possible based on experience.
Responsibilities:
•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.
•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.
•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and ba...
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.
Onsite /Local is preferred, although remote may be possible based on experience.
Responsibilities:
•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.
•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.
•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and ba...
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