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About the Role
Description
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.
Responsibilities:
• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.
• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.
• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.
• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.
• Document incidents, resolut...
We are looking for a Help Desk Analyst to join an onsite support team. This position is ideal for someone who enjoys resolving technical issues, supporting a large user population, and contributing to a fast-moving service environment. The role will focus on end-user support, device preparation, and ticket-based troubleshooting while helping strengthen service quality across the IT organization.
Responsibilities:
• Provide first-line technical assistance for hardware, software, and access-related issues submitted through calls and service desk tickets.
• Prepare and deploy laptops using Microsoft Autopilot, ensuring devices are configured accurately for end users.
• Support Windows 10/11 environments by diagnosing common desktop issues and restoring user productivity efficiently.
• Troubleshoot account and identity concerns involving Azure Active Directory and related access tools.
• Document incidents, resolut...
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