Help Desk Analyst

A client of Innova Solutions is immediately hiring for a Help Desk Analyst
Position Type: Full-time, Contract

Duration: 9+ Months

Location: Dover Delaware (Hybrid)



As a Help Desk Analyst,you will:

Process all inbound telephone calls, emails, and tickets as assigned.

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.

Do 95 % phone support, performing basic troubleshooting of network connectivity, infrastructure, and device issues.

Resolve Basic troubleshooting of LAN/WAN issues

Remote troubleshooting of desktop issues

Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)

Proactive responsiveness to time sensitive issues.

This is a diverse business process environment ...