Heathcare Account Associate

Job Description

We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer‑first mindset.

Key Responsibilities

• Handle inbound healthcare‑related inquiries via phone, chat, or email
• Assist with benefit explanations, eligibility verification, and claims status
• Provide accurate and compliant information while following healthcare policies
• Document customer interactions accurately in the system
• Escalate complex or sensitive concerns when necessary
• Meet quality, productivity, and customer satisfaction standards

Work Schedule & Training

Full paid healthcare account and compliance training provided

What to Expect

• Detail‑oriented and compl...