Head of HR Operations

Key Responsibilities

1. HR Service Delivery & Contact Center Management

• Lead and oversee the HR Contact Center, ensuring efficient handling of employee inquiries and case management.
• Drive service excellence by meeting defined SLAs for response and resolution times.
• Establish and monitor key service metrics (e.g., turnaround time, resolution rates, employee satisfaction).
• Ensure a consistent, high-quality employee experience across all HR touchpoints.

2. Payroll & Benefits Administration

• Oversee end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with Philippine regulations.
• Manage administration of statutory and company-provided benefits.
• Ensure proper payroll reconciliation and alignment with Finance.
• Monitor compliance with government-mandated contributions (SSS, PhilHealth, Pag-IBIG, taxes, etc.).
• Strengthen internal controls across payrol...