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About the Role
**Role Purpose**
Create and lead best in class contact center operations that consistently delivers a customer experience that maximizes profitable revenue, optimizes cost of sale, promotes brand preference, and builds customer loyalty. Create a high performing culture of accountability that fosters employee development and promotes high employee engagement.
**Key Accountabilities**
+ **Orchestrate Global Leadership:** Provide overarching direction for all internal, IHG-managed regional teams, ensuring a unified and high-performance service delivery model that perfectly aligns with global organizational strategies. Aligns closely with regional hotel operations support teams for GR related matters.
+ **Cultivate an Elite Performance Culture:** Establish and maintain a Culture of Coaching and continuous improvement, building skills across the organization to support a sophisticated omnichannel environment—including agent-managed, AI-assisted, and fully ...
Create and lead best in class contact center operations that consistently delivers a customer experience that maximizes profitable revenue, optimizes cost of sale, promotes brand preference, and builds customer loyalty. Create a high performing culture of accountability that fosters employee development and promotes high employee engagement.
**Key Accountabilities**
+ **Orchestrate Global Leadership:** Provide overarching direction for all internal, IHG-managed regional teams, ensuring a unified and high-performance service delivery model that perfectly aligns with global organizational strategies. Aligns closely with regional hotel operations support teams for GR related matters.
+ **Cultivate an Elite Performance Culture:** Establish and maintain a Culture of Coaching and continuous improvement, building skills across the organization to support a sophisticated omnichannel environment—including agent-managed, AI-assisted, and fully ...
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