Head ICT Operations 80-100% (m/w/d)

Responsibilities

• End-to-end responsibility for global IT operations, including Service Desk, platforms, physical infrastructure and end-user experience.
• Ensuring stable, secure and high-performing IT services across all locations.
• Leading and developing a distributed IT Operations organization, including multiple team leads.
• Managing the global service model (L1–L3) and continuous service improvement.
• Owning business‑critical platforms such as Azure, AWS, digital workplace, identity management and connectivity.
• Driving security and compliance operations (e.g. vulnerability management, incident response).
• Managing external partners, service providers and licensing models including FinOps.
• Owning IT Operations budget, KPIs and performance transparency towards senior leadership.
• Ensuring smooth transition from projects into stable operations.
• Collaborating closely with the CTO, senior busi...