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Answers guest services switchboard; informs or re-directs calls accordingly Greets guests in person; offers information on the facility, events and promotions Providing information on the facility, bag and coat check, special events and promotions Ability to make clear concise announcements on drawings, events and special promotions over a PA system Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program M...
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Guest Services Representative (18-month secondment) -PET
Great Canadian Entertainment • Peterborough, Canada
About the Role
Position Summary
Under the direct supervision of the Operations Manager, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
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