Guest Service Agent – Front Desk

The Guest Service Agent – Front Desk is responsible for delivering a warm, efficient, and memorable guest experience from arrival to departure. This role handles check-in, check-out, guest inquiries, billing, room assignments, and special requests while ensuring every interaction reflects Hyde’s lifestyle spirit, energy, and service standards.

The ideal candidate is personable, detail-oriented, proactive, and passionate about hospitality, with the ability to create genuine connections with guests and support a smooth Front Office operation.

Duties & Functions

• Welcome guests with warmth, confidence, and genuine hospitality upon arrival.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with hotel standards.
• Assign rooms according to availability, guest preferences, special requests, and operational priorities.
• Handle guest inquiries, requests, complaints, an...