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Act as the main point of contact for guests throughout their stay, proactively engaging with them in the lobby, at check-in and during their stay to ensure they feel recognised, valued and at home. Anticipate guest needs, think out of the box to create personalised touches, and coordinate special arrangements (VIP amenities, celebrations, surprises, last-minute requests). Manage and resolve guest complaints and issues with empathy, confidence and a solu...
About the Role
Guest Relations Manager
alary: €48.000 - €51.000
Start: ASAP
Languages: German - English - Fluent
I am looking for aGuest RelationsManager who truly loves to go the extra mile, thinks creatively, and genuinely enjoys making people feel welcome and cared for.
This role is ideal for a junior Front Office Manager from the luxury hotel segment who wants to specialise in guest experience while growing their leadership skills.
Key Responsibilities
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