Guest Experience Manager (Based in Sg Long, Kajang)

Guest Experience Manager (Based in Sungai Long, Kajang)

We are representing a client in the hospitality industry. Due to recent expansion, they are looking for an experienced Guest Experience Manager to be based in Sungai Long, Kajang.

Working Hours: 8.30am - 5.30pm / 6 days

Job Responsibilities

• Oversee the daily operations of attractions to ensure smooth and efficient functioning.
• Manage and enhance the overall guest experience by maintaining high service standards.
• Develop and implement strategies to increase visitor numbers and drive attendance.
• Lead, train, and supervise staff to deliver excellent customer service and operational efficiency.
• Monitor and manage budgets, ensuring cost-effectiveness and profitability.
• Oversee facility maintenance to ensure attractions are safe, functional, and well-presented.
• Ensure compliance with all health, safety, and regulatory requirements.
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