Guest Experience Expert - Full-Time

POSITION SUMMARY

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual.  Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. 

Position Summary:  

• Assist travellers arriving and departing the hotel through the check in and departure process 
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience 
• Build and strengthen relationships with existing and new travellers to enable future bookings 
• Support your front office team in general operational tasks 
• Take guest reservations and perform cash handling & credit card responsibilities 
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations   

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