Guest Experience Agent at Brentwood Bay Resort

Elevate luxury hospitality as a Guest Experience Agent at Brentwood Bay Resort in Greater Victoria. Set the tone for unforgettable guest journeys through personalized service and thoughtful engagement.
In this key role, you’ll be the first and last point of contact for our guests, making them feel truly valued. Your responsibilities encompass greeting guests warmly, coordinating accommodations and activities, and responding promptly to inquiries. This is more than a front desk job; it is about creating exceptional experiences with genuine care and professionalism.
Key Responsibilities:
• Greet guests warmly and assess their needs
• Coordinate accommodations, dining, and spa bookings
• Personalize service based on guest preferences
• Document guest requests and special occasions
• Apply service recovery strategies to enhance guest satisfaction
Requirements:
• 1-2 years of front desk experience
• Luxury hotel experience is a plus
• Proficient in property ...