Group Station Supervisor

The purpose of this position is to lead a team of station staff to deliver a safe, reliable, world class and customer focused station environment.

This position will report directly to the Passenger Services Manager and support the Station Master role in managing the team of customer facing station staff.

• Deliver a safe, reliable, world-class and customer focused station environment and car park services.
• Build and maintain a high level of customer service excellence, ensuring that all staff work in compliance with Keolis MHI customer service standards.
• Maintain and continuously exceed the positive image and public recognition of the network by encouraging and motivating frontline staff to deliver excellent customer service.
• Ensure staff are compliant with all revenue procedures.
• Monitor staff adherence to Procedures and Work Instructions.
• Prepare teams each day by ...