Global WFM & QA Leader - Data-Driven Ops

A global BPO company is seeking a Workforce & Quality Manager to lead workforce planning, quality assurance, and performance analytics in Taguig. The ideal candidate will have 5–8 years of experience in workforce management or operations analytics within a contact center environment. Key responsibilities include managing forecasting models, optimizing shift schedules, and developing quality frameworks. Expertise in WFM tools such as Verint, as well as strong analytical skills, are crucial for the role.
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