Global Support Quality Assurance Manager

Global Support Quality Assurance Manager

We are looking for a dynamic and strategic Global Head of CCM Quality Assurance to lead and evolve our global quality standards across customer support operations worldwide. This role is pivotal in driving quality excellence, standardizing QA methodologies, and ensuring a consistently outstanding customer experience across all regions.

As part of the CCM Governance Management team, you will lead global QA initiatives, shape next‑generation quality frameworks, and foster a culture of continuous improvement through innovation, analytics, and collaboration.

Key Responsibilities

• Define and continuously improve global QA frameworks, standards, and evaluation methodologies across all regions.
• Lead and develop international QA teams, ensuring consistent quality monitoring and performance excellence worldwide.
• Drive global quality governance through calibration sessions, KPI management,...