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About the Role
Join the Integrated Global Services team at Long View as a Global Service Desk Analyst. This role focuses on providing tier I support while enhancing customer experience in a FUN environment.
Long View is seeking professional Global Service Desk Analysts in Toronto, Calgary, Edmonton, or Vancouver. In this exciting position, you will deliver service excellence as you support IT and communications systems for a diverse clientele. Your goal will be to tackle customer issues, providing timely resolutions, and driving continuous improvement in service delivery.
Key Responsibilities:
• Document customer issues in a ticket management system
• Analyze issues, determining urgency and resolution pathways
• Dispatch incidents to Tier II support when necessary
• Manage incidents throughout their lifecycle effectively
• Identify and propose process improvement opportunities
Requirements:
• 2+ years in a technical support ro...
Long View is seeking professional Global Service Desk Analysts in Toronto, Calgary, Edmonton, or Vancouver. In this exciting position, you will deliver service excellence as you support IT and communications systems for a diverse clientele. Your goal will be to tackle customer issues, providing timely resolutions, and driving continuous improvement in service delivery.
Key Responsibilities:
• Document customer issues in a ticket management system
• Analyze issues, determining urgency and resolution pathways
• Dispatch incidents to Tier II support when necessary
• Manage incidents throughout their lifecycle effectively
• Identify and propose process improvement opportunities
Requirements:
• 2+ years in a technical support ro...
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