Global Quality Lead - Process Improvement

Teleperformance in Malaysia is seeking a Quality Manager to lead and manage a QA team. The role involves setting and driving the Quality strategy within the programs at the KL/PJ site while ensuring compliance with Teleperformance's BEST QA standards. Candidates should have over 3 years of management experience in quality within BPO and strong skills in critical thinking, problem-solving, and Excel. A Quality certification is a plus. This role offers the opportunity to drive continuous improvement in operations.
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