Global IT & Digital Workplace Operations Leader

EXL is seeking an individual in Cape Town to manage client portfolios and oversee IT operations. The role emphasizes end-to-end ownership of accounts, leading service management, and enhancing compliance measures. Responsibilities include liaising with clients, driving productivity, and managing incidents while collaborating globally with teams in India and the Philippines. Ideal candidates will excel in project management and operational oversight, ensuring service standards are met effectively.
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