Global delivery head

Responsibilities:

• Lead the global delivery efforts for Product Engineering services in key client accounts, ensuring alignment with business objectives.
• Responsible for management & growth of strategic accounts generating $100 Mn annually with 2000+ employees
• Develop and maintain strong relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
• Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
• Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
• Analyze account performance metrics to identify areas for growth and optimization within service delivery.
• Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
• Facilitate regular account...