Global Account Manager

Overall Role Purpose

Lead the geographic profitability development of designated CSI (Customer Solutions and Innovations) and/or MNC (Global and Multi-National) and NCC (National) Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.

Accountabilities

Designated Customers (a defined portfolio)

• Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long‑term business partnership and achievement of corporate goals
• Build and maintain executive relationships within the designated CSI/MNC/NCC customer accounts
• Lead and manage customer presentations and proposals
• Establish clear understanding of customer expectations and requirements
• Provide customer‑oriented service at all times relating to specific sales and customer expectation issues
• Plan & co‑or...