← Back to opportunities
About the Role
Level 2 Technical Support (German) – Remote (Medical App Project)
Deadline: April 22, 2026
Start: May 2026 (1st–2nd week)
Contract: Freelance | Remote: 100%
Languages: German (C2/native) + English
About the Role
TalentWorldGroup is hiring German-speaking L2 Technical Support Specialists for a medical app project.
This is a hybrid L1 + L2 role:
- Handle user support (calls & tickets)
- Investigate and resolve technical issues
You'll act as a bridge between users and engineering teams.
Responsibilities
L1 – Customer Support
- Inbound calls (users/patients)
- Onboarding, navigation, basic troubleshooting
- Real-time support & clear communication
- Case documentation in Zendesk
L2 ...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position