About the Role
We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.
You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.
Key Responsibilities
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Provide customer support in German (phone, email, live chat)
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Handle inquiries related to products, services, billing, or technical issues
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Resolve complaints in a professional and solution-oriented manner
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Accurately document customer interactions in the CRM system
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Escalate complex cases to relevant departments when necessary
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Meet KPIs related to response time, resolution rate, and customer satisfaction
Profile Requirements
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Fluent German (C2 level – written and spoken)
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