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About the Role
Key Responsibilities
1. Operations Management
- Oversee daily operations of all business activities.
- Ensure smooth coordination between ticketing, operations, maintenance, marshals, and customer service teams.
- Develop and implement SOPs for all activities.
- Ensure activities are operational, safe, and maintained to high standards.
- Monitor daily attendance, booking flow, and crowd management.
- Improve operational efficiency and guest flow experience.
- Conduct regular inspections on facilities, equipment, and operational readiness.
2. Revenue & Business Growth
- Drive division revenue growth through:
- Walk-in sales
- Group bookings
- Corporate events
- Birthday parties
- School programs
- Tournaments and competitions
- Develop pricing strategies, promotional packages, and upselling opportunities.
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