General administration analyst

Overview

Provides comprehensive administrative support to the account by coordinating with internal departments such as Customer Experience, Learning Services, Human Resources, and Workforce. Ensures timely resolution of administrative concerns and inquiries through accurate collection and communication of information between relevant units. Supports Operations Management in implementing account initiatives by addressing administrative requirements and ensuring accountability. Additionally, assists all associates within the account with their administrative needs to promote efficient operations and effective information flow.

Coordinates with Operations Management to address the administrative needs and goals of the account. Provides comprehensive administrative support to ensure optimal performance and service levels, including monitoring metrics such as attendance and attrition. Updates and organizes program files, consolidates team reports, and generates account performance...