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About the Role
What you will do
- Analyze, troubleshoot, and resolve production issues related to live hiring events and platform functionality;
- Collaborate closely with Client Support and GTM teams to triage and prioritize support requests;
- Monitor production systems and respond quickly to alerts, incidents, and performance degradation;
- Ensure issues are resolved within established SLAs while maintaining a high level of client satisfaction;
- Support architecture updates, integrations, and dependency changes impacting event functionality;
- Maintain and improve backend and frontend systems powering hiring events and lobby experiences;
- Take ownership of deployments, code merges, and production releases;
- Help lead, mentor, onboard, and support other engineers joining the team;
- Use data and logs to investigate and troubleshoot production issues effectively;
- Contribute to technical priorit...
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