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About the Role
Seeking a service-oriented and organised individual to support frontline operations and administrative functions in a fast-paced public service environment.
Key Responsibilities:
- Attend to walk-in enquiries and provide professional frontline customer service
- Guide members of the public on application procedures and requirements
- Support solemnisation operations and ensure readiness of appointments and documents
- Review and process applications and submitted documents accurately
- Assist with marriage-related records, certificates, and historical searches
- Handle emails, phone enquiries, and follow-up on outstanding cases
- Coordinate with internal officers on escalated or complex matters
- Support digitisation and records management activities
- Ensure proper preparation of facilities and operational readiness
- Perform other administrative duties as assigned b...
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