Front Office Supervisor — Elevate Guest Experience

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

What will I be doing?

As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
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