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About the Role
Job Description
Qualifications
- To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
- To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set.
- To be responsible in the implementation of Accor audit system.
Qualifications
- To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
- To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
- Minimum 3 years of relevant experience in a similar capacity or managerial role.
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