Front Office Manager

Primary Responsibilities

Team management and cross-departmental responsibilities

• Responsible to control Front Office operations in regards of accounting procedures and guest service procedures. In coordination with Sales & Marketing control of reservations department. Continuous departmental training is key responsibility. Responsible to constantly review and update Job Description and standard operation procedures.

Commercial / Sales

• Promotes the hotel's range of services in order to increase sales.
  
  Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
• Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs.
  
  Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
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