Front office manager

Front Office Manager | Z Hotels | Zolo
Own the guest journey. Lead the lobby. Deliver consistency at scale.
Company Name: Zolo Stays
Business Unit: Z Hotels
Designation: Front Office Manager
Location: Bangalore
Salary Range: up to 6.5 LPA
Employment Type: Full-time
Experience Required: 4 - 5 years
Why this role exists
Z Hotels is scaling and the front office is where service promise meets operational reality. Every guest interaction from arrival to departure is shaped at the front desk. If the experience is inconsistent, if escalations are mishandled, if the team is not aligned, guest trust breaks instantly.
As occupancy increases, the challenge is not just handling volume, it is maintaining service consistency, operational discipline, and team performance across every shift. This role exists to ensure the front office operates as a controlled, high-performing, guest-centric unit every single day.
Your mandate is clear:
Own the end-to-end guest ex...