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Follow up customer calls where necessary
Complete call logs and produce call reports
Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Enter customer information
Identify and escalate priority issues
Route calls to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary s...
About the Role
Job Description
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